At MiralDrive, your privacy and safety are our top priorities. This summary outlines how we collect, use, and protect your personal data when you use our mobility platform. Whether you are a client requesting a ride or a driver providing one, we collect essential information—such as real-time location, account details, and device data—solely to facilitate reliable transportation, ensure secure transactions, and enhance your app experience. We are committed to transparency and do not sell your personal information to third parties. Please review the full Long Description below to fully understand your rights and our data practices.
1. Introduction Welcome to MiralDrive. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. This policy applies to all users of our platform, specifically the distinct roles of clients requesting rides and drivers providing transportation services.
2. Information We Collect
Personal Information: When you register, we collect your name, email address, phone number, and profile picture to create and manage your account.
Location Data: To connect clients with nearby drivers and safely track rides, we collect precise or approximate location data from your mobile device. For drivers, this is collected when the app is active; for clients, this is collected from the moment a ride is requested until it is completed.
Transaction Information: We collect details related to the services provided, including trip routes, dates, times, distance traveled, and payment amounts.
Device Information: We collect data about the device you use to access MiralDrive, including the hardware model, operating system version, and unique device identifiers to optimize app performance.
3. How We Use Your Information We use the collected data primarily to:
Facilitate reliable, real-time transportation routing between clients and drivers.
Process payments securely and issue digital receipts.
Provide customer support and resolve any trip-related disputes.
Enhance the overall safety and security of our platform.
Send essential, non-promotional communications regarding your account or trip status.
4. Sharing of Information
Between Users: We share specific, necessary information between clients and drivers to facilitate the ride. This includes sharing the client's pickup location and first name with the driver, and sharing the driver's name, vehicle details, and real-time location with the client.
Service Providers: We may share restricted data with trusted third-party vendors who assist us with payment processing, cloud hosting, and necessary verifications.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.
5. Data Security We implement robust technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
6. Your Rights and Choices You retain control over your data. You have the right to access, update, or delete your personal information directly within your MiralDrive app settings. You may also disable location tracking at any time via your device's system settings, though please note this will prevent you from requesting or providing rides.
7. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our administrative team at contact@miraldrive.tn.
